02922670767
Welcome to Master Material. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, create an account, place an order or contact us.
1. Information We Collect
Depending on how you use our website, we may collect:
●Account and business information
Name
Company name
Trading or billing address
VAT number, where applicable
Account information
●Contact information
Email address
Telephone number
Delivery address
Billing address
●Order information
Products ordered
Order history
Delivery information
Payment and transaction information
●Website and technical information
IP address
Browser and device information
Pages visited
Website activity and usage information
Cookies and similar technologies
We only collect information that is reasonably necessary to operate our business and provide our services.
2. How We Use Your Information
We may use your information to:
•Process and fulfil orders
•Arrange deliveries and collections
•Manage your customer account
•Process payments
•Communicate with you about orders, •deliveries and enquiries
•Provide customer support
•Improve our website, products and services
•Help prevent fraud and protect our website
•Meet our legal, accounting and regulatory obligations
•Send marketing communications where you have consented or where otherwise permitted by law You can unsubscribe from marketing communications at any time.
We do not sell your personal data to third parties.
3. Sharing Your Information
We may share relevant information with trusted third parties where necessary to operate our business, including:
•Delivery companies and logistics providers
•Product suppliers who fulfil or deliver orders
•Payment providers
•Website, hosting and IT service providers
•Accounting and professional service providers
•Legal or regulatory authorities where required by law
We only provide third parties with information that is reasonably necessary for them to provide their services or meet their legal obligations.
Where required, appropriate measures are used to protect your information in accordance with applicable data-protection law.
4. Payment Information
Payments may be processed by third-party payment providers.
Where payment is processed by a third-party payment provider, Master Material does not normally receive or store your full card number or security code.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
5. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include appropriate access controls, secure systems and other security measures relevant to the services we use.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods to meet legal, accounting, tax, regulatory or dispute-resolution requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Your Data Protection Rights
Depending on the circumstances, UK data-protection law gives you rights including:
•The right to access your personal information
•The right to request correction of inaccurate information
•The right to request deletion of your information
•The right to restrict certain processing
•The right to object to certain processing
•The right to data portability where applicable
•The right to withdraw consent where processing is based on consent
•These rights are subject to certain legal conditions and exemptions.
To exercise your rights, contact us using the details below.
8. Cookies
Our website may use cookies and similar technologies to:
Keep the website functioning
Remember preferences
Understand how visitors use our website
Improve website performance
Support marketing and advertising where applicable
Some cookies may be necessary for the website to function, while others may require your consent.
You can manage certain cookies through your browser or any cookie-consent tools provided on our website.
9. Marketing
Where required, we will only send marketing communications where we have a lawful basis to do so You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not affect essential communications relating to your orders or account.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
11. Children's Privacy
Our website and services are intended for businesses and general customers and are not directed at children.
We do not knowingly collect personal information from children for marketing purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or how we process your personal information, please contact us:
Master Material
Email: Mastermaterialuk@gmail.com
Phone: 02922670767
If you believe your data-protection rights have not been handled appropriately, you also have the right to raise a concern with the Information Commissioner's Office (ICO).